Medicare Products Ltd (‘the Company’) is responsible for the processing of personal data and is a data controller for the purposes of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the General Data Protection Regulation (‘GDPR’).
Our registered address is:
Polyco Healthline
South Fen Road
Bourne
Lincolnshire
PE10 0DN
United Kingdom
Reg company no. 03335992
Our data protection representative can be contacted directly at dataprotection@medicareproducts.com
This privacy notice tells you what to expect when Medicare Products Ltd collects personal information. We want to be transparent about how we process your personal data. We will always have a lawful basis for processing your personal data. This Privacy Notice applies to information we collect about:
– Visitors to our website
– People who email us
– Complainants
– People who purchase products / services from us
– People who supply us with products / services
– Job Applicants and potential candidates
Like many websites we use Google Analytics to collect anonymous data about the users of our sites such as how often they visit, what pages they visit, what time they visit, how long the stay and what country they are visiting from.
This data is collected using cookies and from your IP address, the resulting statistics are used for the following purposes:
– Improving website usability
– Tracking the success of marketing campaigns
– Pattern analysis
You can prevent Google Analytics from collecting this information by installing the google opt-out browser addon here.
To learn how Google uses data collected from our own and partner sites please see the following link here.
You can read more about how we use cookies on our Cookies page here.
Our website is hosted by Web Hosting UK, who collect information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. For more information about how Web Hosting UK processes data, please see their privacy policy here.
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
If you send us a private or direct message via social media the message will be stored for three months. It will not be shared with any other organisations.
We use Secure Sockets Layer (SSL) to encrypt and protect email traffic in line with government. If your email service does not support SSL, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
We know of no statutory obligation under which we must process, or you must provide, your personal data, other than for the purposes of fulfilling contractual obligations between us, where you are a customer or a supplier.
We process personal data relating to those who apply for job vacancies with us or who send speculative job applications to us. We do this for employment purposes, to assist us in the selection of candidates for employment, and to assist in the running of the business. The personal data may include identifiers such as name, date of birth, personal characteristics such as gender, qualifications and previous employment history.
The personal data provided during an application process will be retained for a period of at least six months or, if required by law, for as long as is required.
This privacy notice does not form part of an employment offer or contract between us. If we make an employment offer to you, we will provide further information about our handling of your personal information in an employment context separately.
We will collect and store the data within our systems because we have a legitimate interest in processing the data for the purposes of developing potential business between us. We assess that this legitimate business interest is balanced with your interests, by your intention to seek to do business with us.
Secondly, if you become a customer or supplier, we will use the data, and any further information including financial information that we gather from you to complete various order forms and invoices, and to process payments as necessary to comply with contractual obligations between us.
Finally, we may send our customers or leads who are incorporated businesses and organisations marketing communication, by email or by phone, offering you goods and services, and providing you with information we believe is of interest to you.
In all circumstances where we collect personal data from you, we will only collect the minimum amount of data required for us to perform the defined processing purpose/s.
We will NOT sell, transfer or otherwise disclose your personal data to third parties, or third countries unless this is required as part of any contract between us i.e. for delivery purposes. We may only otherwise disclose your personal data in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, OR, if we are under a duty to disclose or share your personal data in order to comply with a legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
– Your personal data is stored on our secure, UK based network.
– We will not store your personal data indefinitely. Once the purpose/s for processing the personal data have been concluded, we will securely delete your personal data from our systems. We will regularly screen our data to ensure that it is deleted after the processing purpose/s have concluded.
– If we have a contractual agreement with you to provide goods or services, we will retain your information for seven (7) years in accordance with statutory requirements, and for the purposes of pursuing or defending any civil action.
At any point while we are in possession of / or processing your personal data, you, the data subject, have the following rights:
– Right of access – you have the right to request a copy of the information that we hold about you. You will need to prove your identity to us in order for us to provide you with access to the personal data we are processing.
– Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
– Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
– Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
– Right of portability – you have the right to have the data we hold about you transferred to another organisation.
– Right to object – you have the right to object to certain types of processing such as direct marketing.
– Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.
We keep our privacy notice under regular review. This privacy notice was last updated on 21st May 2018.
If you want to request information about our privacy policy you can email us at dataprotection@medicareproducts.com or call us on +44 (0)1708 863868.
You have the right to lodge a complaint with the Supervisory Authority, which in the UK is the Information Commissioner’s Office (ICO). Full details can be found on the ICO’s website, www.ico.org.uk. For further information, to exercise any of your rights listed in this notice or if you are unclear about any of the provisions contained herein, please contact us at the address above.